Privacy Policy
Last Updated: December 1, 2024
1. Introduction
MarketLens ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Service").
2. Information We Collect
2.1. Information You Provide
- Email address
- Password (encrypted)
- Name (if provided)
- Billing information
- Support communication content
- Watchlists and custom broker groups you create
- User preferences and settings
2.2. Information Automatically Collected
- Log data (IP address, browser type, pages visited)
- Device information (device type, operating system)
- Usage patterns and preferences
- Performance and error data
- Cookies and similar tracking technologies
3. How We Use Your Information
- Provide and maintain our Service
- Process your subscription and payments
- Send service updates and notifications
- Respond to your inquiries and support requests
- Analyze and improve our Service
- Detect and prevent fraud or abuse
- Comply with legal obligations
4. Data Storage and Security
4.1. Data Storage
- We store data in secure Australian data centers
- Personal information is encrypted at rest and in transit
- We maintain industry-standard security measures
4.2. Data Security Measures
- Regular security assessments
- Access controls and authentication
- Encrypted connections (SSL/TLS)
- Regular security updates and patches
- Employee training on data protection
5. Data Sharing and Disclosure
5.1. We Share Data With:
- Payment processors for billing
- Cloud service providers for hosting
- Analytics providers to improve our Service
- Legal authorities when required by law
5.2. We Do Not:
- Sell your personal information
- Share your watchlists
- Disclose your analysis preferences
- Share your data with third-party advertisers
6. Your Privacy Rights
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Export your data
- Opt-out of marketing communications
- Withdraw consent for data processing
7. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your session
- Remember your preferences
- Analyze Service usage
- Improve performance
- Enhance security
You can control cookie settings through your browser preferences.
8. Children's Privacy
We do not knowingly collect or maintain information from persons under 18 years old. If we learn that personal information of persons under 18 has been collected, we will take appropriate steps to delete this information.
9. International Data Transfers
While our services are primarily intended for Australian users, any international data transfers will:
- Comply with applicable data protection laws
- Use appropriate safeguards
- Maintain data security standards
10. Data Retention
We retain your information:
- While your account is active
- As needed to provide services
- As required by law
- For legitimate business purposes
We delete or anonymize data when no longer needed.
11. Changes to This Policy
We may update this Privacy Policy to reflect:
- Changes to our practices
- New features or services
- Legal or regulatory requirements
We will notify you of significant changes via:
- Email notification
- Service announcement
- Website notice
12. Your Choices
You can:
- Update account information
- Configure privacy settings
- Unsubscribe from communications
- Request data deletion
- Export your data
- Close your account
13. Marketing Communications
We may send you:
- Service updates
- Feature announcements
- Newsletter (if subscribed)
- Market insights
You can opt-out of marketing communications while maintaining service notifications.
14. Data Protection Rights
Under Australian privacy law, you have rights to:
- Access your data
- Correct your data
- Request data deletion
- Restrict processing
- Object to processing
- Data portability
15. Security Incidents
In case of a data breach, we will:
- Investigate the incident
- Notify affected users
- Report to authorities if required
- Take corrective measures
16. Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.
17. Compliance
We comply with:
- Australian Privacy Principles
- Privacy Act 1988 (Cth)
- Other applicable privacy laws
By using MarketLens, you agree to this Privacy Policy and our data practices.
For full details, please contact us at support@marketlens.com.au.